Had over 1,000 sq ft of travertine cleaned and sealed. Floors were installed two years ago and were not in bad shape by any means. I'm about to have a baby so I wanted to get it taken care of before new one arrived and it got put off.
Chris came out to estimate the job (which he showed up late too and I missed an appointment because of it) but I overlooked that and figured it happens sometimes, no big deal. He was nice, professional and gave me a quote I thought was reasonable. He also mentioned it would be about 3+ hours to do the job.
A week and a half later had them out to do the job. Two employees showed up (on time) to do the work. They did the job fast, maybe too fast. The grout lines are very thin, and I don't think they wanted to take any extra time to clean them properly because most people probably don't care, but there are just a few areas where the grout was dirty and was not cleaned at all. There was dust all behind the toilet in the one bathroom they cleaned, so that did not even get wiped (or re sealed). The bathroom should be a place that gets extra attention I would think. They were out of here within two hours of arriving. So they made quite a pretty profit for two hours of mediocre work.
Overall the Stone floor looks and feels cleaner, I just wish they would have taken the time on details and given the job 110%. That's the only way I work and it's hard to find people who feel the same way about their work. Maybe I have high standards, but next year when we want to have the floors cleaned and resealed again I'll be looking for a company that is a bit more meticulous.