Placed an order with Mont Royal pizza at 7:47pm. Delivery guy showed up at 9:25pm with the pizza. I repeated many times with the lady on the phone that i only wanted mushrooms on 1/2 the pizza. When i opened the box after the driver left there was a pizza with only mushrooms on 1/2. This was clearly not what i said or repeated when talking to the lady on the phone.
When I called back she informed me that they were very busy and that she made a mistake but would not replace the pizza instead offered me a small pizza. I told her i didn't want a small pizza and according to "Nick" the manager whom i was never allowed to speak to that was all i was getting. This lady has the worst attitude I've ever heard from someone dealing with customers. When i repeatedly asked to speak to "NicK" i was continually shot down and was told if i wanted to speak to him i would have to call back at 10pm. At this point i hung up.
Followed with my roommate calling this Lady and she proceeded to tell him that it was my fault for the mistake and that she repeated back to me what she was writing down. She didn't do this and repeated what i had told her requesting 1/2 no mushrooms. The lady then proceeded to tell my roommate (Who doesn't eat mushrooms) to just eat the other half. NEWS FLASH you put mushrooms on the ENTIRE pizza there is no other 1/2 to eat with out it.
When my roommate told her she had a bad attitude after she swore at him for calling back and requesting a new pizza. She then told him "Whatever" when he told her that she had to fix the pizza and send a new one.
We have been ordering from from this place for the last 6 years since we moved to Montreal and have ordered it every time we want pizza. It was an amazing place to order from and soooo delicious. Over the last year specifically this place quality wise has gone downhill. I use to eat two slices and be full now that doesn't do it at all. I saw that this place has been around forever but with the customer service and quality i can't see how they will be around very much longer.