| rev:text
| - Regrading my 2008 Ford Ranger Sport.
July 2016: I received a recall notice on the passenger side airbag. I called Ford service and was told that the airbag was back ordered and they would contact me when it arrived. I never heard back from Ford and truth be told I forgot about the recall notice.
December 2017: I received a second recall notice on the passenger side airbag. I called Ford service and spoke with an service writer named Johnathan Hanson and made an appointment for Jan. 4, 2018 at 8:00 AM over 2 weeks in advance.
Jan. 4, 2018: Arrived at Ford service at 7:40 AM. Was going to wait for the repair and when asked how long it would take, I was told "at least half a day". I knew of an oil pan leak and had asked for an estimate to replace the oil pan gasket while they had the truck. I then left the vehicle and went home.
12:10 PM: I received a call from Mr. Hanson, who went on to explain to me all the things that needed service on my 2008 Ford Ranger. It has 192,000 miles and after about 10 minutes on the phone with Mr. Hanson listing everything that needed service to the tune of $3,600, some of which were completely unfounded. "I had a transmission leak, but they could not find the leak and would have to further investigate". The plugs and wires needed to be replaced as they were "saturated with oil" and the cost was close to $500.00, among a laundry list of unnecessary repairs. After Mr. Hanson finished explaining the service needs, I asked him if the truck was ready for pickup? He then explained to me that the airbag was on back order and he would call me when it came in. I questioned why the replacement airbag was not onsite prior to my arrival knowing I had made the appointment over 2 weeks ago? He stated that they had to verify the model of the airbag! REALLY?
I happened to be out running errands when I received the call at 12:10 from Mr. Hanson, so I decided to drive to Ford and speak with the service manager.
12:30 PM: I arrived at Ford service and spoke with the service manager and asked how I was made to believe that Ford was going to actually replace the airbag when they knew they didn't have it when I dropped the vehicle off that morning? He said "he would look into it and get back to me as soon as possible."
1:13 PM: I received another call from Mr. Hanson who stated he was calling on behalf of the service manager, who "was in a meeting". He stated that they had located and airbag at another dealership and they could go and pick it up and have it installed and ready for pick up at 4:00 PM. I declined and and said I would pick the truck up at 3:00 PM as they had it for over 4 hours and was able to do a complete diagnostic on everything that was wrong with the truck, but they could drive to another dealership, pick up the airbag, drive back to the dealership and install it in less than 2 hours?
3:20 PM: I arrived at Ford to pick the truck up and when I went to get the keys from Mr. Hanson, he stated "it was all done". I asked him what he meant and he said they replaced the airbag! I picked the keys and went to the truck and just being curious, I lifted the hood to inspect the "saturated plugs and wires" and saw no evidence of any saturation! I then went to request to speak to the dealership GM and explained the bad experience with him and asked how they were miraculously able to locate another airbag at another dealership, pick up the airbag, drive back to the dealership and install it in less than 2 hours when they had the truck all morning knowing that I was coming in over 2 weeks in advance? He apologized and was "understanding of me being so upset". The service manager happened to come in the GM's office during our conversation and when the GM asked the service how the mix up could have happened, the service manager made the sorry excuse of blaming Mr. Hanson as an inexperienced new hire.
As I was leaving, I told both the GM and the Service manager "that I hope they got a good look at my truck, as they would never see it in their dealership again".
At the end of my conversation with the GM, it occurred to me this whole experience was nothing more than to try and milk me for $thousands$ of unnecessary repairs in hopes I would buy a new truck!!!
***UPDATE 1/26/18***
Peoria Ford quoted me @ 1,400.00 to replace the oil pan gasket. I took my truck to AAA auto repair for the repair of my known oil pan leak. I had the oil pan gasket replaced, the transmission flushed and the rear differential fluid changed. AAA charged me $818.69 total and as a AAA member I get a 2 year, 12,000 mile warranty on all repairs!!!
***UPDATE 4/19/18***
Received another recall notice about the passenger side airbag from Ford Motor Company yesterday. I verified the recall on Safecar.gov. I then went to Peoria Ford this morning only to find out that the passenger side air was NEVER replaced! Apparently, they replaced the driver side airbag, which I have never received a recall notice on!!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)