The absolute worse customer service I've ever seen. I tried to bring a bus group to the casino but after leaving over 16 messages with 8 different people, I received not one return call. I even contacted the acting general manager who of course I didn't answer the phone either, and had his assistant to call me back only to tell me they would not be able to work with us. I wonder how an organization like this stay in business. Well, my group of 60 or more people visit Arizona every year and we have no plans on visiting the casino ever again. I'm sure the area is full of businesses and merchants who would love to have our business. I would give this business a below zero rating if possible.