Honestly, after reading these awful reviews...I was So hesitant to rent from this company. But it was right across the street from our hotel. So I called and spoke with Zane. He is a Gem!!!! fabulous employee for this company. He put all my worries aside and we did rent from them. Smooth sailing from the start of renting the car to turning it in and we got free shuttle service to our hotel. All the employees were helpful , sweet and efficient. Cost was so reasonable, so again...Do not rely strictly on the poor review.. Yes, save yourself aggrevation and bring your own car insurance and card. Zane is truly an asset to this company...PERFECT RENTAL SITUATION....thank you!!!!!!!!!!!!!!!!!