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| - Warning! Please do not go to this clinic. I don't normally give bad reviews, but this was one of the worst experiences in my life.
I contacted this clinic to get info on a No Scapel Vasectomy. I spoke to a Katrina over the phone, who provided some information about the procedure after which she asked if I was interested in booking an appt, to which I agreed. She advised me that a $50 deposit was required, and I provided my CC info...so far so good!
NOW COME THE SHENANIGANS: My appt was scheduled for 7:30 on July 22, so i get there, and I make a payment of $199, the balance I guess is covered by OHIP.
They show me a video and and then I get taken in the room by a DR. Emile Hirshberg after my area has been properly numbed. The Doc starts the procedure by telling whats going to happen, then he's feeling around saying "this shoudnt hurt at all" ...it hurt everytime...and I try to be a man about this thing, but letting out audible groans, to which her shouts "MORE FREEZING". Then this is an actual quote he says " I cant find it on the left side, I have to go in right away!" In my head, i'm thinking this sounds like i'm in an ER! Keep in mind I'm not looking down there at all. All the while hes tryng to find the "tube" and cnt find it, and I'm in pain. Then he says "dont mind all the brown stuff" What! What brown stuff? Bloodd?? Isnt there supposed to be blood? Is there too much,? Still not looking! Then he takes off his gloves and puts on a new pair. he says " I'm going to try one more time!" Ok Doc! go get it! After several more painful attempts, he says sorry, cant do it. Call this number, you can come to Guelph and I can put you under nd get it done. After about 10 seconds, sooo you want to come guelph? I say "let me think about it" , keep in mind, I'm still laying on the table with gauze on my exposed bleeding scrotum and penis taped to my belly. So he says NP, think about it, change the gauze, and the puncture will heal by the next day. he says sorry but the ladies will refund your money.
AND FOR THE FINALE: I clean myself up and go into the prep room. A lady comes in and says sorry about that we're going to refund $ 199 but of course we'll keep the $50 non refundable deposit! I wish was a skilled enough wordsmith to describe the look I gave this lady, but I asked why would you keep a deposit for a service that could not be provided? Its our policy, was the answer. I asked them to show where in the literature it says that there is a policy that would keep a deposit whether or not the service is performed...of course she couldnt.I asked for a supervisor, and another lady came in,whothen tried to tell me that I was told that it was non refundable, and gave an example of if i cancelled or rescheduled, the deposit would be forfeit. I asked her if she was comparing cancellation o me coming in, and having the doctor cut my scrotum open, then say sorry, come to Guelph? Her response? Well its not really a cut! Really? You realllllly want to pull that thread? Anyway, the entire experience was a debacle....I did not get my deposit back, but I fully intend to take this further, as Clinics like this cannot continue to operate in this manner.
Go there at your own detriment!
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