Although this company was very quick to come pick me up from the body shop and I was happy with that service, both times I tried to call this company I was put on hold for a solid ten minutes. When I went to pick up my rental, the three employees behind the counter all seemed uninterested in wanting to work and not very friendly. When I went out to pick up my car the inside was dirty with trash and crumbs. I asked the employee if they always give out dirty cars and he responded no and asked me if I wanted them to clean it. I of course said yes and proceeded to wait inside another 10 minutes while it was cleaned. I appreciated that he cleaned it, however it should have been cleaned before I was given the keys.