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  • When THE STAND moved into my neighborhood I was excited. The burgers and fries have always been good. However, they come up short in one area. I now have been there a total of six times. When I first ate there they always seemed to get the order wrong. I credited this to them being new. However, several times later the same thing and I then swore The Stand off. It had been a year since I last went there but tonight my wife and I were craving burgers and I thought I would give it one more try. This evening I went in and ordered 2 cheeseburgers and two fries. I also got my wife a vanilla shake. The burgers were ordered not to include pickles. I even mentioned it the the cashier that they had trouble in the past getting the orders right. I arrived home, the burgers smelled great and my wife loved the shake. However, again as appears to be their usual pattern....the order was wrong and one batch of fries was missing..... putting a damper on what would be a great meal.. I thought about not calling but it did upset me so I called and spoke with RON. I told him what happened and I was upset that this had happened to me in the past and I described the employees as idiots. Clearly, this upset him and he told me I could not call his employees idiots and hung the phone up on me. I had to phone back twice and finally got him to speak to me and I asked him about getting the money back I spent on the fries. He told me to come down and get it and hung up again. I returned and I asked if the tall man was Ron he said he was. He handed me the money and I tried to explain that this was a continuing problem of not getting orders right. He started to go off on me inside and walked me outside...... He was waving his hands at me and telling me how much he cares for his employees. He also told me not to come back and that he could have me thrown out. And asked me if I have ever made a mistake.... and he was making a deal about it only being an order of fries. I did feel a little intimidated by him and the parking lot is really poorly lit. I am sure the customers walking in were wondering what he was yelling at me about. I told him I had a right to express my opinion and that I did not use any swear words or threats, just that I was upset at a consistent problem of not getting orders right and also I was not given a receipt. He said he had a right not to have me there. I told him I was going to explain my experience on YELP and he said he didn't care about YELP. Finally, the food is good at The Stand... but clearly RON does not know how to handle customer complaints or that employees would be called idiots after such continued poor service. And now after being there a couple of years they have not worked out the snags with orders. In my opinion Ron clearly needs to learn some diplomacy in dealing with upset customers. And no worries, I will not be back.
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