| rev:text
| - I was disappointed with the treatment plan my family member received at WINR. There are two programs, a 4+ month immersion program for $27,000, and the 7 month Live/Work program that begins with a $640 pre-payment, and continues with the participant paying $140/wk, plus a few other cost of living fees ($10-15/wk to cover laundry and household consumables). My family member enrolled in the latter program, and my review is solely about this program.
I originally spoke with the sales/marketing person about the Live/Work program (never discussing the immersion program at all), and she provided me with treatment details such as a YMCA membership, yoga, and counseling that will address a variety of abuse triggers. Unfortunately, these treatment amenities are only included in the immersion program. In addition, the website clearly details the immersion program, but does not list any information about the Live/Work program. The staff directed me to their website to gather more information about the Live/Work program which is quite deceiving because you assume they would only do so if the information provided referenced the program you were discussing.
In addition, I do not believe the staff members that run this program are qualified to address the issues their clients face. The website lists the two staff members in charge of this program as having certifications in peer recovery, but does not name a credible program that provided the certification. The only reason you would not list the school that provided a certification is if the school is unknown, not accredited, or not reputable. This deficiency in skill showed as I spoke with the staff about my family member's treatment options. They specifically told me they were working on her issues by telling her not to have them. Needless to say, that didn't work. I requested supplemental counseling that I believe would have supported her success in the program, in addition to actually addressing her issues, and they were not eager to accommodate this request.
After three weeks, my family member was asked to leave as she was not a "fit", and was told that they would provide no refund from the pre-payment we made, and refused to provide an itemized receipt explaining the use of the funds. They also refused to give her a copy of the contract she signed as she entered the program. This behavior is unprofessional, and diminishes trust.
In the end, I would not recommend the Live/Work program to anyone that is dealing with more issues than addiction, such as depression, low self-esteem, trauma, etc. The staff is not equipped to address these deeper issues, and the program really just provides a roof over the person's head, and AA meetings, which are usually free anyway.
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