I have not had a bad experience in 6 years. Always see a doctor who listens to my concern and finds the appropriate next step. Dr Pottgen is supportive and understanding as my primary care doctor. Again, every other Dr I have seen has been amazing and quick to resolve or refer us for additional services when necessary.
While afternoon appointments can run late, try not to get too disturbed as you will soon be given first class care as well.
Excellent service by 2 on-call Dr's when my children were born as well.