I am updating my review a year later because I have finally decided to escalate my complaint to head office. This 4 star review is solely for the experience I received from the operation manager, Kathy V. Not only did she handled my complaint promptly in a very professional and courteous manner, she even offered to sew on a elbow patch so I can continue to wear my jacket with the accompanied skirt and pants that otherwise would have been useless.
I just picked up my jacket today and I love it. I even bought back another 2 piece suit to give it another shot.