This is the worst insurance I have ever dealt with! Some random student driver claims to live under my address and progressive took the liberty to add her to my policy without my consent. My premium went up almost four times! Money went out per EFT put me in a major hole right before Christmas.
On the phone Progressive states they can't reimburse the money until the new year and referred me to Wells Fargo. Wells Fargo already charged 35 overdraft, then 31$ for the claim, another 38$ to expedite the claim to get it done in less then 12 business days. So that's another 100$ on top of the tripple charge those ppl already took out without my consent! Way to make business!
As a customer u are just left behind screwed. Was planning on visiting family for Christmas. Thanks to the outstanding customer service of progressive that won't happen now. Hope Santa brings coals to all their associates.