My kids are regular visitors due to chronic illness. The staff is always polite, though at times, they can be busy. They are very good at pediatric blood draws. They always get it on the first try and let my kids choose the color of bandage if available. They have even bandaged up my children's toys.
Sometimes they can be really busy. Also, you can go the main website to double-check to see if your test is done there. We will return even if we have to wait.