Clean, and Annie has been doing my nails for years- she's the best for acrylic and shellac and is super nice. The other ladies can be sloppy sometimes with their work- make sure they use a basecoat for your shellac, I have had this problem more than three times, when Annie isn't there, I've had to use other girls. The girls skip the basecoat, so Ur shellac peels off and u have to return for them to fix it- so they make double the TIPS (I tip $5-10) so stick with Annie. She works every day except Sundays. I get my eyebrows tinted there, good job. I don't recommend waxing unless u want no eyebrows left. Dufferin mall has a threading kiosks? for threading, go there. I will always return to chic nails and stick with my nail Tech Annie. The other places in the area are dirty and expensive.