This review is partly about this location and ordering online. At the store, the showroom is a decent size but I was there quite a while and no one ever spoke to me or seemed available to answer any questions. I then ordered a rug online and the shipping process was terrible, they use FedEx who only come in weekday afternoons, never evenings or weekends and the depot is far east in Scarborough - but also only open weekdays. If you have a day job it is very difficult to get your package, even if you have vehicle. They also require a signature, so you have to be home. My 2 star vs. 1 star is only because the product was okay, but I am returning it because the colour is a bit off from the photo.