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| - WOW!!!! I don't know where to begin with my review. I will first share that we used to LOVE this place and were regulars. It has been our ONLY go to dinner spot with our family for the past year. In the past two visits, I will say that I will not be back due to the rude, insulting, and total lack of customer respect behavior of the staff, including the management. Two weeks ago, I called over a week ahead, to make a reservation for a larger party of 8, two of which were here from out of the country and foodies who WANTED TO GO TO CRAFT 64, because they had read about it. I called and told the staff this story, and was told , and I quote, " I'm sorry but we don't take reservations for parties over 8." Excuse me??? I have been there multiple times and seen large tables reserved with sineage MARKING larger tables for large parties. I then ask to speak to a manager. The idiot on the phone then tells me that my request has been "declined" by the owner, because it's spring trainig and they won't hold any tables. OK....fine...so I ask to speak again to owner. The person I spoke to told me his name was Steven. Remeber this...He told me to call back at 4 on Friday, and ask for him, as he started work at 4 adn he would make sure we had a table.
Friday I call back ...I am told "sorry but we have been booked out for the week. ????????WTF??? I'm sorry??? I was told a week ago when I called that you DON'T take reservations for large parties ???? The person I spoke with was clueless to anythign and just told me they didnt' know what to say, but that they were booked via reservations that had no restriction to party size, as I was lied to earlier in the week. I asked to speak to a manager again. This time, I am told the complete opposite as to what I was lied to earlier in the week. "I'm sorry m'aam , we only take reservations for parties 8 and over , and we have been booked all week. Excuse me??????? I called on Monday, was told NO reservations were being accepted, and the guy acted like I was crazy for suggesting this???? I then asked to speak to Stephen...and was only given a manager. The manager tried to lie to me further, while trying to cover up for the previous lies his idiot and uninformed staff had told me earlier in the week, and said he wuold try to accomodate us. I told him, as i did tonight, that we have a baby!!!! I cannot stand around and wait for table for an hour. That is why for a week, I had been trying to try and reserve a table!!!! They finally accomodates us...but reminded us that we needed to be done by 7pm for a RESERVATION????????/ These people have zero concept of customer service or proper respect for paying customers. It's impressive !!!!!
Fast forward to tonight...We show up at 630pm, restaurant is half full...front patio empty with 6+ empty high tops. I ask for a seat and they say wait is 20 min. I accept and ask if we can eat on patio...becasue we have a baby. I am told no, sorry, we are not serving out there tonight. They assure me a table on the busy back patio would be opening soon and it was ours. I then said that I had a fussy baby and it wold be better for all the customers out on back patio if we sat on the FRONT patio, away from diners trying to enjoy a nice meal in peace. 10 minutes pass...a party of 8 walk in. I watch in awe as they are happily seated on the OUTSIDE patio I just asked to be served on....and handed menus!!!!! WOW...Apparenlty they don't want my money??? Just the party of 8 who is a better tab???? I then went inside immediately and demanded to know why they were being served on the patio that I was just told was not in service this evening. I was then told that it was "Just approved" by the manager. WOW....
I am completely feeling insulted by an " entitled" restaurant owner/manager at this point, seeing the reality of his business model, based on my two separate and very revealing visits in the past month. The only staff member of this restaurant that continues to gain my respect is a manager, Roger, who was leaving with his wife as we walked in ...he recognized us, came over and shook our hands and said hello....and he has always been accommodating to us on all visits. He says he doesn't work thursday but we were welcome to come back Friday and he would be there working for us. Roger is awesome and we love him and his great personality, but sadly the other managers do not share his charm.
In the end, Craft 64 has taken a very sharp turn from great neighborhood spot for a family bike ride, to insulting and dishonest and uninformed staff misleading customer type of establishment. All I wanted was an HONEST answer when trying to plan my dinner reservation and instead was lied to...on the front end and on the back end!!!!
We will NOT be back to this establishment....I will NOT support disrespectful managementu who shun customers who have to date, spend A LOT of money at their business...you are not worth my time!!!!
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