The older gentleman who owns the place seems to be trying to give good service at a premium price. The sons,who seem to run the place are incompetent and careless. Told me they would call with an update on ordered parts on 3 separate occasions and did not call. After 6 weeks I went in to pick up the vacuum, not only did he charge me for somethings which I could not check on , they failed to put on the part that was causing the loud noise on the Dyson. So no parts and 120.00. I got the part on Amazon overnight for 28.00. Stopped payment on the card. Go somewhere else these guys are poor on service and loose with your money.