We had a rat in our pantry, which we discovered a few weeks before Christmas., after throwing away almost everything I had, hundreds of dollars worth of food, no sign of the rat. We had traps set which were very hard to place with dogs and cats in the house and we waited. The rat went on the move ,he found its way to my son's room. Right under his pillow!! Time to call in the big guns! That's when we called Eco Gen. Mike came out,did an inspection of my home and my backyard , set a bait box in my yard to see if we have an ongoing problem or if maybe one of my cats had brought this particular rat in and it was an isolated case. It was, we hope. He placed traps all around the house in places as safe as we could with my pets and we waited. After about 2 weeks , I open my pantry door and there it is again! The RAT! Eco Gen came right back! We had blocked him in the pantry.Mike consulted their rat expert and we had a great rat trap set up outside the pantry door. The rat that had plauged my home was caught and dead 4hrs later. Eco Gen came no notice 2 days before Christmas, and followed up immediately when I needed help. The price was good and the service better. And the problem was gone! What more could you want?