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| - Our visit to V. Picasso was extremely disappointing, as it started off with a very long wait and things only got worse from there.
Initially we were told our wait would be 25 minutes max, around 7 pm on a Friday. We were seated over an hour after our arrival. A couple that came after us complained, following our first inquiry about our number in line, and they received a free appetizer -- we did not. This couple was seated next to us and received water and their food before us. The waitstaff seemed very courteous to them, and while we waited even longer, did not receive the same treatment.
Our waitress then forgot our orders after we had placed them (and had to come back to our table 10 minutes later to ask us what we had ordered). In addition, the waitstaff (there were 3 people who served us) ended up bringing us one plate twice, although we were only charged once for this.
Overall, the food was mediocre, at best. The hot plates were lukewarm; the salt cod fritters were overwhelmingly salty and tasted like over-salted fishsticks; the queso empanada was a bit dry. The baguettes were also stale (presliced, sitting in a plastic tub near the bar, which the waitresses reached into with their bare hands). The sangria roja was too sweet, and tasted like fruit juice. While the menu claimed it was a house specialty, we saw the bartender refill the sangria pitcher from a large plastic tub he pulled out of a cabinet -- it certainly looked like it was a generic sangria bought in bulk.
The only positive things to say is that drinks were decently priced and we were given a free dessert. The complimentary soup at the beginning was the best food of the night (the day we went it was a spicy cilantro black bean soup).
V. Picasso staff should reconsider their customer service by treating guests consistently. We would probably have had a better experience if they had corrected their mistakes at the beginning rather than trying to compensate with a free dessert at the end. They had even tried to sell us additional drinks (repeatedly) as soon as we arrived at our table. Needless to say, we won't be back (although we had really wanted to like this restaurant).
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