From the moment we walked in, we experienced awful service. The waitress ignored us, finally sat us down, dumped a couple of menus on us and walked off. When we ordered coffee, my wife asked if they had soy milk and she abruptly barked, "No" and walked off again. We left immediately and let her know why. Try Creme de la Creme down the street instead.
If you make customers feel like they're inconveniencing you, then you're not going to have much luck in this game.