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| - We arrived and were promptly seated. We were greeted by our server but she never introduced herself throughout the entire experience. She seemed pleasant enough and warmly asked us what we would like to drink. She left and got our drinks and then returned with a root beer and a sierra mist with no ice for my fiance. My fiance let her know it was out of syrup and she apologized and quickly grabbed another. Note: We are both servers in town so we extraordinarily understanding of service type things because we do it for a living. We put in a order for two of the flat breads and our server disappeared and returned soon after with our share plates. Seems great, right? I thought so, up to that point. She came back and took our order, a burger medium well for my fiance with an extra side of mushrooms and onion straws so she could add them herself and a order of sweet potato fries. As for me I ordered three sushi rolls: a Caterpillar Roll, a Wave Roll, and a Soft Shell Crab Roll. We received our two flat breads relatively fast and were excited to try the new one we'd never had before. We already loved the Margarita one and were looking forward to trying the veggie one. My fiance mentioned to me that we needed salt and napkins. I looked around and saw our server talking to the booths next to us for quite a while each time. Again, understandable. We are servers also and understand some tables are more demanding or maybe they are just friendly. We waited for about 5 minutes until finally I caught her as she was walking by our table and asked for the salt and napkins. If I had not stopped her she would've been gone and I know this because I caught her at the end of the booth almost past us without her checking on us. She finally returned with our napkins and salt around 10 minutes later. I salted my flat bread and dug in. As usual it was tasty and my fiance really enjoyed the steak one that she got minus the bleu cheese. I started to run low on my bottled root beer and again I looked for our server and she was either nowhere to be found or she was talking to another table for like 3 plus minutes. This wouldn't bother me but she never once in our entire dinner did the same with us. We were treated as second thoughts and this was reinforced by our entire experience. My root beer finally ran out and I was starting to get annoyed. I set it to the end of the table next to the glass with just ice and watched her talk to yet another table for about 4 minutes. Finally she walked by and noticed my drink and asked us if we wanted refills. I ordered two root beers this time around because my pet peeve is to not have a drink while I am eating and I predicted I wouldn't easily get another root beer if I ordered just one. She brought these out and we went about eating our starters. We decided to behave ourselves because we had lots of great food coming and didn't want to fill up on the flat breads and that's when my fiance first noticed her burger sitting in the window. We could see because our booth was pointed straight to the kitchen. I took out my clock and marked the time, 7:24pm. The food and burger didn't actually get delivered to us until 7:32. Her burger just sat up there dying in the window. When our food was finally delivered they dropped the burger, fries, and the extra side of sauce that comes with the sweet fries and the server explained it was great. As for my food they plopped down the plates in front of me without ever identifying which rolls were which and then left. My fiance asked for some ketchup and mayo and the server returned with it rather quickly. My fiance was blown away by the size of the burger and despite being in the window for such a long time she said it was tasty. She did notice that the grilled onions that are supposed to come on the burger were not there but made peace with it. Our server did check back on us a few minutes after we began eating and asked us how everything was. This was the only time she came and checked on us until we were almost finished. Note: My fiance didn't know the grilled onions were missing until after this check back. We both enjoyed our food and watched what was going on around us as service industry people do. We both commented on how every single other table she had got loads of attention except us. Maybe she looked at us and thought, young, two top or maybe something else. In some way or form we were marked as being not worth while. We finished up and literally stacked our plates and silverware together so she would get the hint that we were finished and in her industry. She grabbed the stuff and came back a few minutes later. We got a dessert to go and our check. We liked the food and will return again in the future but we will never have this server again. I have referred to her as our server because until we got our bill and saw she had no name she told us. Our server's name was Hayley. Our entire experience was ruined by us being overlooked and ignored.
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