Terrible experience. I had reservation to be picked up @7:30am and at 7:45am, I called to see the status. I was told that the rain (it was hardly raining) was holding up the pickup but she assured me he was on his way. I called 30 minutes later, again I was assured that he was running late but he'll be there in a few minutes. Another 20 minutes later, I called and the gal, Ally, said she was just going to get me herself and she'd be here in 20 minutes. 40 minutes later I call back and she answers and finally confessed no one was ever on their way as they were waiting on cars. I couldn't believe it. They strung me along for hours and could have easily said what happened and see if I still wanted the rental. I would have said no and just called Uber. As a result, I am more than 3 hours late to work. Do not use this location if you have tight timelines.