Even though I live downtown (yonge and wellesley) I chose this animal clinic because I was recommended by a friend of mine who also frequents this clinic. I have an older cat with diabetes and a 5 month old basset hound puppy and I have to say, with all my issues, West Hill was able to make me feel a LOT better about the condition of my pets. Since my cat had diabetes and my pooch just had her spay surgery I've spent a lot of time at West Hill and the doctors have been brilliant and so amazing with all of my questions and concerns about procedures. The doctors also personally call you to follow up on any surgeries or procedures to see how things are going. I was thrilled when I was told I was being an amazing mom and doing the right thing for my animals. It made me feel all warm and fuzzy inside. NOT what I expected after trying to choose a vet downtown.
Along with the personal factor of being at West Hill, all the employees are consistent and know your animals very well. People are often labelled by their pets names which I think is quirky and too adorable. I mean, walking into a vet and the people asking how your pets are by their first names is something you couldn't get downtown (I don't think). But the main reason I chose a vet so far away was a cost issue. I knew I was going to encounter significant costs associated with a new puppy as well as a diabetic cat and the procedures and medications are cheaper than you would get downtown. So all in all, I will be sticking to this vet clinic and recommending it to anyone who is an avid animal lover such as myself!