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  • From my Husband: "I am a patient man. I like to give people second chances. My engineering professors used to say that you can only get a good trend with three data points, but I'm calling it quits after two horrible experiences. If you value and respect your time, do not bring your car here. My first awful experience involved getting charged the wrong person's bill (it was an amount similar to my $500 bill but not similar to my car or the work I was having done. The employee had verified my name and car information...) and had to wait an ungodly amount of time. "15 minutes" translated to me sitting there for an hour and a half. Most recently, aka today, my wife and I dropped off her car for a changeover to winter tires. Even after my last experience, I figured "that surely can't happen again." Boy, was I wrong. We dropped off the car around 7:15 AM for an 11 AM appointment. The manager (I recognized him from my previous...experience...) took the key, and I said we'd be back around 3 PM. Hey, I figured, that should give then enough time. We got there at 3:15 PM and didn't see the car out yet. My stomach dropped. We got inside, and yep, they were still working on it. Dumbfounded, I asked "Why isn't it done? It was an 11 AM appointment." They said they'd been busy. My wife asked "What would have happened if we had dropped it off and stayed. Would I still be sitting here?" He didn't seem to have an answer, besides "This is the soonest they could get to it. The manager is even working out back." I picked it up at 3:40 PM, more than 8 hours after we dropped it off, more than 4 hours after the appointment, and almost half an hour after we got there to pick it up. To reiterate, if you value your time, I am begging you to find somewhere else. It is worth whatever extra it costs you. "
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