This place is a joke. The line is over an hour with 10 agents helping. Each customer spends at least 15 minutes with an agent going over whatever and the agent trying to find the car. Unlike other rental places they give you the car upfront causing them to go look for the car or do something else in the back. Spend more money for Hertz or Avis and don't waste your time with this place!! (I wrote this while the agent left us at counter waiting!)