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  • I have been to many Ultas before, however considering my last experience I will not be supporting any other ULTAS in the future. I had my hair cut and colored there a few months ago. The color washed out in a few short days. I complained to management and asked for a refund. I figured everyone has an off day, so I made another appt for a wash and blow dry. My appt was confirmed the day before however, when I was checked in I was informed that the stylist is not comfortable with me and that I would no longer be allowed to be seen by anyone in the salon. I would like to share that I was indeed upset after my color situation and I did let them know how frustrated I felt. I never yelled, just stated my point. So if you are looking for a company that doesn't stand behind its services and refuses service to someone that has any complaint, then this is the salon for you. However, If you expect people to do their jobs or for a company to have great customer service I suggest you look elsewhere.
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