My water heater went out on Thanksgiving. I remembered I had bought a home warranty when I purchased my home. I called Platinum Home Warranty the next day. They were very prompt in returning my call and scheduling a service tech. The service guy was very nice and professional. It took 3 total trips to replace my water heater and for the job to be complete, but they did what they said they would and all the service techs called on their way, showed up on time, and completed the job. My water heater was 100% covered besides the service call of only $65, so it was well worth purchasing the home warranty, which saved me hundreds, possibly over a thousand dollars. Customer service was also responsive and helpful. I did not have hot water, so I was persistent in attempting to reach them. I will probably be renewing again for another year. Thank you.