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| - We drove to Rotana Mediterranean Grill last night for dinner in great anticipation with our $20 Groupon voucher, and were informed that they do not accept any coupons -- apparently the ownership changed the day before, and declared they will not honor! We were really looking forward to dinner after reviewing their website, and it was quite a drive. We told them it was the only way we would have ever even known the restaurant existed, and were tempted to go somewhere else. Seems like they need the advertising b/c at normal dinner hour [7pm] there were only two diners when we arrived. We stayed because it was getting late, but I was disappointed and upset, and advised using these coupons is one way we discover new places that we go back to if the food is good -- but we would not be back because of the new owner's ridiculous decision, and after the meal, based on the food.
Not only was the Groupon not accepted, but there were issues and we wouldn't go back even if they had honored the deal. Our server, Steve, was pleasant and did try very hard to please us, but the food was sub-par compared to the beautiful photos posted on their website. First, my glass of "old" wine smelled like vinegar, and he brought me another from a new bottle, which was fine. I mentioned that their photos show saffron rice on top of white rice, and was told saffron is very expensive, but that he would request half saffron rice. There was none, only thinly grated carrots on top. The grilled veggies that accompany some dishes are only tomato and onion, but he had the cook add 4 thin slices of burnt zucchini to each plate. The onion was singed on the edge, but basically raw and the tomato was black. I brought both of our onions home and cut them up to use in dinner tonight.
My grilled chicken kabob was not as pictured on the site [small succulent pieces], but huge cuts that had to be cooked too long to be done, and were totally dried out. Mike said his shrimp were okay, but they were overcooked as well, and he had the same issues about the rest of the meal.
**We were hungry and looking forward to the nice warm, puffy pita bread [usually w/tzatziki] that is served before meals at any Greek or Mediterranean restaurant. We never got it, so after our meals were delivered, I asked about it, and we were brought cold, flat pitas--I also had to request the tzatziki that comes with most kabob meals. We noted that a table of new guests arrived as we were finishing and had baskets of fresh pita on their table before they even ordered.
Lastly, I was very warm and sweating seated in our corner, and noted they had fans running throughout the entire restaurant above all the empty tables, but not ours. I requested they turn the fans on above us -- said he would, but never did.
All-in-all, a very disappointing dining experience.
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