I needed to buy carry-on luggage for a trip to Europe in the fall. I wandered into Bag'n Baggage at Scottsdale Fashion Square and was lucky enough to meet Lisa Wall, a salesperson for the store. I told her that I was looking for and she showed me two great options. She explained the pros and cons of each piece and gave me information on both brands. There was no pressure, just information. I went home and did some research on my own, then called Lisa with a few more questions. After all was said and done I bought 4 Rimowa Salsa carry-ons that are sized for international travel, one for each of my family members. Lisa arranged to have everything shipped to my house in just a few days and even arranged for me to return one piece that hadn't been used for a different color. I know if I have any questions or need any help with this luggage in the future that Lisa will be there to make it right! I would certainly recommend her and Bag'n Baggage to anyone looking for luggage!