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  • Don't count on them for delivery. Restaurant was dirty too, in past visit. Ordered from Italian Village Pizza at 2:40 pm on their website for delivery at 4:30 pm. The weather is expected to be poor tonight, and I'm not feeling well, so I figured that I'd get my order in (about $50) to give them time to get it here. Wow, was I wrong. My son and I waited in our garage so the driver wouldn't have to negotiate our walk in the rain. We waited for 20 minutes, so I checked on the status. It was out for delivery at 5:10 pm per the status on the email link. At 5:20, I called the store and the woman that answered said it would be there shortly. At about 5:40 I called and she said that the driver is still out. At 5:53, I ended up talking to a supervisor who offered me half off and said that the driver was in a neighborhood about 3 miles away. I live about 1 1/2 miles from the store. It's now 7:00. I get that Fridays are busy. I get that the weather is poor. I'm a very understanding person. I have an additional tip ready for the driver. This is horrible service. The woman that I talked to on the phone sounded high, and the supervisor just about yelled at me - yeah, I get that it's a stressful job. Just tell me that you ain't going to deliver to my house, and I'll take my business somewhere else from the beginning. I tried to put a comment on their website for feedback, but surprise! The site isn't set up to receive feedback for this store. Can't find a corporate contact anywhere. Just hope that I don't get charged for this order. Oh, and last time that I was in there, seemed like it's really gone down... was sticky, dirty, and the server also seemed high.
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