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  • The franchisee at the downtown Las Vegas location should be closed down. The staff committed fraud. They rented me an unsafe car with pre-existing latent defects - broken clips on the bottom of both the front and rear bumpers. This would not be apparent in a visual inspection of the car. When on the freeway to Mesquite NV near milepost 70 in the middle of nowhere both bumpers began to flap in the wind. Had the top clips came lose I could have killed someone especially a motor cycler or convertible car not to mention just cause an accident. I will pursue this franchisee through all means possible. There was green paint on the windshield that may have been from being towed and having been in some sort of an accident. The car drove normally from the rental location so I didn't question it further. I am very angry and especially after all of this I am stuck with a $124.00 tow bill and the women made an unauthorized charge for mileage used to the place the car had to be towed from back to their office. This is despicable and the way they spoke to me was horrible and I got the run around from every customer service number they gave me to call. Put on eternal hold in the middle of the desert. I am a long time customer and will choose to pay more for a car rental going forward just so long as it is not Budget!!!
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