| rev:text
| - I came in with a large family party for me nephew's birthday. Having reservations over a week in advance, we all thought we were safe here as everyone individually had been here before with generally positive reviews.
Maybe it was because it was during the early afternoon, or perhaps someone called in sick that day. Whatever the cause was, the staff was generally confused as to what should be happening with a large party. The restaurant only assigned 1 person from the wait staff to bring in drinks, which was pretty daunting for him as he chose not to write anything down. After about 20 minutes and several mistakes, everyone had finally gotten the drinks that they had ordered. Another 20 minutes went by, and after some complaining, they finally sent the same kid around to ask us what we'd like to eat. Mind you, we were sitting at the grill and not at tables. Our orders were taken and at this point our waiter finally realized we might want round 2 on our drinks since we'd all been sitting for the better part of an hour.
We all sat around talking and waiting, and waiting, and finally another 45 minutes had past. We were all frustrated and very hungry at this point, and the staff had pretty much just deserted us at this point. Finally, a full 90 minutes after we had placed our drink orders, the chef came out. I'm not going to bother mention the chef's name, but he's listed in several other reviews as an awesome chef. Unfortunately, he came out, apologized for having us wait so long and promptly cracked a joke about how it was his first day. Having reviewed the place on yelp beforehand and remembering his picture in several reviews, that didn't go over well. He started setting up, and just after he placed the first bowl of rice down on the grill, he realized they weren't even turned on yet. All this time, and no one bothered to turn on the grills.
We got our fourth round of drinks started while we waited for the grill to heat up, and finally some of our party had seen enough while others simply ran out of time. A few members of our group decided to leave, knowing full well that their orders were already placed. One of them mentioned the situation again to the staff on their way out, but still ended up having to pay even though they didn't get to eat anything. After another 15 minutes or so, the chef determined that the grills were hot enough, (he was working both grills for our dwindling group by himself) and got to verifying what everyone had ordered. He ended the experience by screwing up about half the orders, and though he eventually got everything cooked, pretty much no one was happy.
The one upside that I will give to my experience here, the chef succeeded in cooking on 2 grills for what amounted to 15 people without burning anything that was given to us. Some of it was given to the wrong people, and some ingredients were mixed in the orders, but he managed to pull it off by himself.
Second, in the enormous pass of time we were waiting for them to get their act together, I managed to get in a baked roll order. It was, I'm glad to say pretty dang good. Too bad though, the next time I'm in the mood for Japanese food, I'll save myself 10 miles and just go to Satoya instead to have better food and a better experience.
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