So I had booked an eyebrow wax with Heather for my first time here because I saw her name and rave reviews in Yelp and my former haunt was no longer an option. I had bypassed times in the online booking tool to find the first with Heather. Due to a glitch, Heather was not available when I arrived. I saw Bria instead, whose appointment openings I had bypassed earlier. They were quick to compensate me for the booking error, but aside from that act of professionalism, I was really pleased with how the appointment went. Bria was personable, professional, and really listened to what I requested (and didn't). I'm sure Heather is great, but there's definitely no reason to bypass Bria. I rebooked right away.