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| - Pain sufferers please beware. I came to the Sans Pain Clinic hoping to get some relief for my Fibromyalgia, sadly I did not/could not wait the minimum 2 hours to see a doctor. Here is a recount of my experience.
The waiting room is very very small (12'x14' estimation) and crammed with 10 chairs, no windows. When we arrived all but two were taken and 6 people were sitting on the floor in the hallway. This small room is filled with 8 other people suffering from extreme pain. To say the least it was extremely uncomfortable.
A soldier in air force fatigues was sitting across from me hunched over a briefcase with his eyes closed. A few moments later he stumbled up to the window and told the receptionist he'd been waiting for more than 2 hours and needed to lie down. The receptionist told him there was, "only one more person in line in front of him" and closed the window. He came back to his chair and slumped again.
I loudly said, "This is unbelievable, what is going on here?"
I was sitting next to a woman who came in after I arrived who explained to me when she sat down she had MS and the usual wait was anywhere from 2 to 4 hours. She was in an obviously extreme amount of pain as well.
A man sitting on my other side started telling me how it used to be a better wait time but in the last 6 months it had become increasingly worse. He mentioned having just come from the burn unit in order to make it to his appointment because if you are even 15 mins late they cancel it, even though they make you wait 2 hours minimum before you see anyone.
Others in the room started to tell their stories of waiting in the tiny room for many hours once a month. One woman told me she had mentioned the wait times to Dr. Basu, and she merely told her that she herself had been at her own doctor that particular day. (I have trouble trusting a doctor who would leave the office with a room full of waiting patients in pain)
I could not help but be disgusted and mortified at what these poor people had to endure under the poor management of this clinic. I went to the window immediately after hearing these stories and asked the receptionist how long the wait would be to see Dr. Basu. She told me 6 people were in front of me and that I would be seeing whichever of the two doctors could see me, not necessarily Dr. Basu.
I told her never mind, please destroy my files I will not be coming back.
I am lucky enough to have the financial means to look for help elsewhere, a lot of people are not so lucky. This place is a huge wake up call, From the time I sat down to walking out the door it had been 45 minutes.
When I left the soldier was still waiting.
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