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| - Normally I would avoid a mom & pop used appliance business but on Feb 3 I drove down to Phoenix from Flagstaff to see a stove here because they got such a great review from Krista. I was not disappointed. This business is run by two sons and their mom. The sons are quietly competent while the mom is friendly, talks to you like she's known you for years, like a neighbor would. She recommends appliances as your mom would, i.e. "it has this cool feature or has a good reputation for that." The vibe she puts out is that her sons have found good used appliances and they will take care of any problems so you just have to decide what features you want. And I've found that they will actually stand behind their stuff. For 30 days they will come fix anything that goes wrong (if you're in Phoenix). I am up in Flagstaff so I had concerns about that. When I installed the stove I purchased, everything worked but the baking. It won't keep the temperature. I troubleshooted for 2 days so I could tell them exactly what was wrong, then called to see what they would do long distance. They listened, discussed offline, called me back promptly and will send me the part they think is the problem. I am pretty good with a screwdriver so I look forward to receiving the part in 2 to 14 days. They said if this part doesn't work, they will send the next possibility and so on till the oven works. Now that's support! I will edit my review to 5 stars if this works out. If it goes sour, I will edit correspondingly. So far, this company is a shining example of good business. BTW, the receipts and credit cards are accepted and delivered via cell phone, like your hairdresser, which I'm cool with. march 22nd I returned the stove. everything worked on the stove except the oven would not reach or stay on the set temperature. Apex sent me a new sensor then a new igniter (which they would have brought and replaced for free if I lived in Phoenix) but to no avail :0( When I was sure the oven just wouldn't work my father-in-law died and I had to fly to east coast for 3 weeks, yet they honored their return policy and they even offered to meet me half way between Flagstaff and Phoenix to return it but I had to come down to Phoenix anyway. So, I hold no ill will towards Apex. Just didn't work out. If I lived in Phoenix, I would have tried a different stove and bought a refrigerator. Oh well :0)
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