i was a little nervous about bringing my kitten in for neutering, only because of some reviews i saw on google. but the staff could not have possibly been nicer, or more professional. the price was great (like $35 including pain meds), and they noticed a ear mite issue during the exam, and wiped them out with an inexpensive treatment. my kitten is doing great, and i will absolutely bring my other cat in soon for some of their other services (teeth cleaning, and a check up). highly satisfied with their service!!