I have to say, after landing from LAX the last place I wanted to stop by is a mall. Although being hungry I stumble upon a know classic burger joint Johhny Rockets. Not only did Esther take care of me and my friend. She made the experience of something that could have gone wrong into something that she made totally right. I ordered my meal and upon arrival I tried it and noticed my fries were not "fresh" or "warm". Esther not only did not charge me for the fries but took care of removing them and my beverage off the bill and just charged me my burger. She totally made it right because of my concern and that is something very admirable from a consumer point of view. Thank you again Esther and I let Diana know how I felt with your great service.