Don't do it! Barely better than Spirit. Despite a good review from a friend and trying to give them the benefit of the doubt on multiple occasions, American Airlines continues to disappoint. There is the occasional friendly customer service representative but that's like winning the lottery. For being one of the largest airlines in the world, they don't do well with contingency plans. If not for the greed and a lack of common courtesy they would probably cover their asses better. I'm writing this from the purgatory that is Charlotte. Today's events consisted of a delayed flight- missed flight - cancelled flight - delayed flight = 5 hours of wasted time