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  • I agree that the store is chronically understaffed. It makes you feel like you shouldn't ever ask a question, or ask for a little help at the cutting table in calculating how much fabric you need. The staff seems dispirited and untrained in good customer service skills. It used to be much better -- there were always at least a few excellent, experienced employees who were really helpful and they didn't act like it was a pain to wait on you. There was an energy about the place and staff members had other staff members with whom they could consult and interact. Now there are times when just about the only employees I see are one person staffing a cash register, and one person at the cutting table -- and sometimes another employee "at large". That's a small staff for such a big store. (There may be more, but that's all I see.) The fabric selection is not what it once was, either. What has happened to Jo-Ann's?
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