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| - This hotel is NOT a good choice for seniors! When my folks come to visit they usually stay at South Point. I wanted them to have an extra special experience when they came here at Christmas so I convinced them to stay at GVR instead. I personally love mostly everything about GVR so I was massively disappointed that the following was their GVR experience:
Upon arrival on 12/23, only 2 registration desk workers were on duty so it took them 45 minutes to check in. Unacceptable. They were told to go to the East Tower, room 81xx. Of course, they went to the East Tower and searched for the 8th floor like anyone would do...but there isn't one. My elderly parents wandered around the hotel dragging their bags looking for this 8th floor that doesn't exist. (I also encountered several other guests wandering aimlessly looking for their 81xx room during the weekend and I was kind enough to give them directions, since apparently the GVR staff wasn't.) It took asking 2 staff members before it was finally explained to my folks that their room was actually on the 1st floor of the East tower and the 8 in their room number essentially meant nothing, unlike any other hotel we've ever stayed in. Once inside the room, they tried to put their clothes in the drawers but the drawers were painted shut so they called maintenance to unstick them. Then, my mom went to shower and the shower handle came off in her hand. Maintenance came again but the repair was going to take an hour at 11:30pm and they just wanted to get some sleep. They eventually moved to a different room. My dad really looks forward to waking up to a view of the mountains in the morning but from the 1st floor of the east tower, all you could see was the parking garage, so disappointing! The bed and mattress were so high off the ground that my dad couldn't get into bed. He had to climb on a chair just to get up onto the mattress. Each bed had no less than 8 pillows, mostly decorative. Lovely to look at but where do you put them when it's time to actually use the bed? The room was so tiny it was hard to find a place to put the pillows where they wouldn't be tripped over if you had to get up to use the bathroom at night. They couldn't even enjoy having breakfast together in the morning because the table in their room only had one chair. This room was so ridiculously small they can't even fit 2 chairs at the table!! What a HORRIBLE Christmas hotel stay for my elderly parents when I wanted them to have the most magical, memorable hotel experience of their lives. This was a huge disappointment. The hotel and casino look like a palace but apparently looks are highly deceiving once you're behind the closed doors of the hotel rooms in the east tower! Not to mention, the worst Christmas Eve meal of our lives took place in the cafe. The country fried steak was as tough as rubber, disgusting and unchewable! The shrimp scampi was a joke; I've made it better at home and for less money!! Another huge disappointment.
I will, however, gladly give an honorable mention to the best fish and chips we've ever had in Tides and a fabulous happy hour martini experience with live music at Hank's...those were the highlights of the stay.
My advise: if you're wealthy enough to afford a suite, go for it, but the basic level rooms in this hotel are not a good choice for older folks. And finally...SHAME ON GVR REGISTRATION DESK STAFF FOR NOT CLEARLY EXPLAINING TO ALL EAST TOWER GUESTS HOW TO FIND THE ROOMS!!
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