We booked a room at this hotel on Expedia. On checking in, there was blonde hair all over the shower- my fiance and I are both dark haired. I let it slide, however, upon returning to our room after going out for the evening, there were ants all over the bathroom floor and in a few other corners of the room. We called down to the manager who gave us a new, ant free room. This was acceptable, but what a pain in the ass to pack up all our stuff and move at midnight! They didn't really seem upset that we complained- I don't think I even heard an apology. When checking out, after speaking to the manager on duty we were offered free brunch but we were unable to stay as we had prior engagements. The manager gave us her card and asked us to call her to set up a complimentary stay in the future, but I doubt that will happen.