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| - Last week I called in to have my Honda CRV serviced with an oil change and to have the TPMS checked. When I brought it in to have work done on the 10th of November, the staff was very kind and friendly. The greeter took my car information and handed it to the technician. The technician was friendly and said looks like you are here for an A13 service. I said I am here to have the oil changed and have the TPMS light addressed. We discussed the TPMS a bit and he handed me a pen with the estimate sheet for me to sign. He said the estimate will be around 200 + dollars, but will be less than that depending my warranty. I said that it is platnum warranty, so I'm not too concerned and I took a curtesy cab to work.
Later that morning the technician called me and said that it would be 300 + dollars for the service and I said for what, the oil change and TPMS issue which should be covered? He said no, the A13 is an oil change, transmission fluid change and a brake system purge. I told him that at no time during our conversation did he mention the transmission and brake work. He said he thought I understood that. I asked him to look at the estimate sheet and see if anywhere on there does it say transmission and brake work. It does not, it says A 1 3. This is not the first time I have had to address this type issue with this tech.
On my first oil change after purchasing my car from Zimbrick, I had a large bill for the same reason, deceptive sales tactics.
I asked for an oil change and for the TPMS light to be addressed. I ask him if I could speak to a manager when I came to pick up the car at 4 o'clock and he said sure. We hung up the phone and I called the tech back to confirm that a manager would be there. He corrected himself and said that there would not be a manager there at 4. Again, deceptive. So I asked him to get a manager on the line. I spoke with the manager. He was professional, but kept on referring to how the service call center is going under some training on what the codes are. That is not my concern. I called to have an oil change and TPMS address and the tech did not confirm that with me. I go into a business expecting to have work done that i want done, not what the business wants done. I found this to be very poor customer service and again, deceptive, to make extra money on jobs that don't need to be done. Who really knows what an A13 service is? This should be explained by the tech.
I cannot say enough how disappointed I am with a business that is supposed to be professional. The staff was kind, but I believe that is all a cover for deceptive tactics. A smile while they dip into your wallet.
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