We've been with State farm for more than 10 years now. We were originally with another office under a different name until that closed down and we got automatically transferred to Kellys Gulino's office. While their physical location is completely on the opposite side from where we are, I've had to call their offices a bunch of times for inquiries and assistance with another issue with no hassle or where I would need to physically come into the office. They've always been so curteous and helpful which I completely value. I honestly can't say if their auto insurance itself is 'cheap' as we are part of a bundled deal. So for us, we are getting a pretty good deal. Can't speak for others.