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  • I used to LOVE this Home Depot. I preferred it to Lowe's any day. Then they built a Lowe's 2 minutes from my house so its just easier to run there for odds and ins. However, I had a big purchase to make. I was buying a riding mower so I decided I would take my business to Home Depot. Now I did have a 10% off Lowes coupon in my email so when I was in Matthews yesterday I stopped in and asked if they would honor it. The cashier told me they would but not if it was printed, I thought ok, I will bring my tablet and let you see it. So tonight I go up there to make my purchase. Can't find a soul inside in the mower area or outside or really anywhere else for that matter. The tag and paper were attached to the mower with a security tag so there wasn't a way for me to bring it in to the cashier. I go to get in line to ask the cashier what I need to do and her response to me is that I need to go get her the tag because how is she suppose to know what mower I want to buy without it. I said I know that is why I am telling you I need help. She tells me again she can't do anything without the tag. Umm duh. So finally she says she will call someone to help me. I wait and wait and wait....10-15 minutes. Finally I just go break the plastic pocket off of the security tag and take it inside. I am trying to check out get my 10% lowe's coupon pulled up and the cashier calls a guy up there. He tells me they can't accept lowes coupons. I said well I just spoke with Nathan on HomeDepot.com and he said the stores absolutely should. So then he tells me they will not take it because it isn't printed. I say because they cashier yesterday said you wouldn't accept it if it was printed. So then he says fine just give it to her. Then the cashier says she is calling someone to meet me outside at the mower. I had already made known I was needing this delivered. So here I go again outside to wait...for no one. No one ever showed up. A man working in flowers saw me out there and came and tried to get me some help. Went and told the cashier I wanted it delivered and she looked like that was shocking news and said customer service will have to do that. So here I go trekking to the other end of the store and get down there only to here it's $59!! Lowe's is FREE!! So I was like ok nevermind I'm just getting my money back cause this is just ridiculous. Well, the cashier at returns wanted to know where the lawn mower was at? Still chained up outside because NO ONE HAS EVER CAME OUT THERE!! The process of returning my money took a solid 20 minutes at least. When it was all said and done I spent an hour in this store just to purchase and return a lawn mower. I am not going back and Lowe's will be getting my business. I can't believe how this store was and how it is now.
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