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  • I was picking up an order that my boyfriend placed over the phone. He was told it would be ready in 25-30 minutes. I headed over there at the 30 min mark figuring I would go for the later time so I wouldn't have to physically wait long. As I entered the restaurant I was about to get in line when the cashier mentioned that she could help me at her register (having me avoid walking through the line. how nice of her!) I was thanking her as I was walking towards her and she raised her voice at me and said "I can't hear you from over there." Ok jeeze lady you didn't have to respond so rudely and so loudly. I admit that I can be a bit shy and quiet when I'm talking, but all I was doing was thanking her. Even if she didn't hear my thank you, she shouldn't have been rude to me and raised her voice. She could have waited the extra 5 seconds it took me to walk over to her and then ask me calmly to repeat what I said. I then paid for the to-go order, was told it wasn't ready yet, and sat down and waited. After sitting there for a while I realized it was a total of 45 minutes and the pizza still wasn't ready. I walked up to the counter again to ask how much longer the wait would be, and before I even got to finish my question the same lady interrupted me and said "WHAT'S THE NAME UNDER." At this point I was already upset at the poor and rude customer service I was receiving, but I didn't want to cause a scene. I politely waited an additional 10 minutes before the order was finally done and dashed out of here without any other words exchanged because I knew she wasn't worth my time. I understand that they can be busy over the weekends, but there is no reason to be rude and short with customers. If you can't handle the rush of busy restaurant, then you shouldn't work in customer service. I would have rated it a 1 star, but their pizza was good. And kept well enough for oven reheating the next day. But I don't think I'll be going back due to the treatment I received from the employee.
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