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| - Window Pro has, quite possibly, the worst customer service I have ever encountered. The high reviews were the reason I called them. The initial call was friendly; however, it felt as if, Blake, the owner, did not have time for me. He asked me to measure all my windows and email the measurements to him. He never offered to make an appointment, even though I had informed him I wanted to replace all the window coverings in my house. I certainly wanted to see samples and get expert advice.
After waiting five days since I had emailed the measurements, and not hearing from Blake, I contacted him. He informed me that he had received the measurements, but had been out of town for a weekend. Unfortunately, this is not a sufficient answer; how hard is it to send a quick note via email or text acknowledging he received my information and would get back to me at a later date? I have waited another week for an estimate or a call. To this day I still have not received either.
Sadly, when a company starts out this poorly, it usually ends even worse. I have hired another company BlindzMart (Denny) who, not only returns calls. but comes to the customer's house with a car full of samples. Window Pro lost out on a $3000 job.
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