The staff here are patient, kind, knowledgable, and honest. Our puppy came down with Parvo a few weeks ago. They took the time to explain to us the disease and how serious it was. We were there at 12am hearing about our options to move forward. They broke down the cost of leaving him in the hospital for a few days vs. sending him home with meds for us to administer. We both work full time and decided our puppy had the best chance of surviving if we left them with the hospital. They asked for a 75% deposit of the estimate. The staff reassured us we could call any time to check in on him. We called 3-4 times a day but they never made us feel like they were bothering them! A vet tech would get on the phone and give us a thorough update. Once he was ok, they sent us home with great instructions on how to continue caring for him. As a bonus, they actually refunded some of our money as they didn't need as much meds as they initially thought! We felt respected, cared for, and very grateful for saving our dog's life.