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  • I've been here twice a few months apart. The first time was good and the most recent was...a mess. Both times they ran out of certain toppings, which was understandable the first time as they recently opened, but at this point they should know how much to stock and prepare. Their milkshake menu is so misleading! On the menu: "Oreo marshmallow-Cookies & cream ice cream and Oreos topped with marshmallows, whipped cream, and Oreo crumble" What you actually get is a cookies & cream milk shake without any toppings...And I asked them about it and they said to receive the toppings was an extra $1 upgrade. They did give me the toppings for free because I asked about it...but clarity would be nice because the item description should include everything listed for that set price. It would be like ordering a burger and being told having a meat patty is $1 extra. They got the ice cream flavor incorrect for the wafel (ordered chocolate, received vanilla) but didn't have the heart to complain because of the whole milk shake issue. And when they delivered the food they didn't give utensils and they needed to be reminded twice before they got around to it, all the while the ice cream was melting. How did they expect us to eat it? It's frustrating because the workers there are nice..but kind of incompetent. They got the order of the party behind us wrong too.
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