Disappointing experience at #keffervw first I demonstrate interest and get called by 4 different salespeople (annoying) and was assisted by a nice lady.... followed by a disappointing experience with her manager (old school car sales). Witholds my own car key to be able to go back and forth... lowballs my car appraisal and when I walked towards him to get key he wants to discuss in front of 5 people how he can make the sale happen. When I make clear that he should talk to his associate with whom I spent 30 minutes talking and certainly not in front of five co-workers he pisses me off further by saying "I actually wanted to offer you $3,000 more than the appraisal".
Customer experience? 0 probability of going back: 0, possibility of referral: 0. Please grow up #keffervw #keffer #volkswagen