I wrote an honest, albeit negative, review recently that expressed how I'd been treated over several visits to this VS location. I now feel compelled to post an update. I've gone there three times since my "shame on them" review because my friends have wanted to go to Arrowhead. When we walked in they were all over us! I think I just noticed it more than my friends because it's a thing for me now though. We were happy with the customer service and they actually smoked! Maybe they've really changed things there and for that they deserve a second chance. Everybody does.